Refund and Cancellation Policy
Last updated: January 1, 2025
1. Refund Eligibility
Refunds may only be issued in the following specific circumstances:
- Major software functionality defects (except temporary upgrade process) that prevent the delivery of services explicitly promised in our Terms of Use and Pricing pages
- Extended server outages that significantly impact service availability
2. Non-Refundable Circumstances
Refunds will not be issued for:
- Features or functionalities not explicitly stated in our service descriptions
- AI model API usage costs that have already been incurred
- Personal preference or change of mind
- Misunderstanding of service capabilities
- Changes in service pricing or subscription rates
- Defects or limitations in features marked as beta or experimental
3. Refund Process
If you believe you qualify for a refund based on the above criteria, please contact our support team at support@sora2.diy with detailed information about the technical issue or service disruption experienced.
4. AI API Usage
Please note that Sora 2 utilizes AI model APIs which incur real costs. These costs are non-refundable once the service has been used, regardless of the outcome or user satisfaction.
Contact Us
If you have any questions about our refund policy, please contact us at support@sora2.diy.